coaching & mentoring
Our extensive experience in performance improvement enables us to effectively assess and manage the often-overlooked human elements critical to program success. We understand the importance of individual comfort levels, confidence, engagement, and learning agility. Leveraging our real-world commercial experience, we provide relatable examples and practical insights, sharing both successes and lessons learned to ensure our programs deliver tangible results. We are committed to creating an engaging and enjoyable learning environment, fostering a greater willingness to embrace new ideas and apply new skills.
THRIVE - our fixed-format programmes - provide a structured and tailored approach for individuals or small groups of up to 5 people at a time.
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To find out more about THRIVE just click the link.
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sales and business development
Take your sales abilities from sales beginner through to sales expert.
Typical subject areas
Regional/local National International
Corporate SME/SMB Mid-market Key/major accounts
Solution selling Product selling Direct/indirect
Client retention Customer Development New Business
Presentation skills Commercial intelligence
Proposition Negotiation Discovery Closing
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sales management & LEADERSHIP
Whether you are new to sales management or an old hand, our program content will help you learn how to be an inspiring, impactful and effective sales manager and leader
Typical subject areas
Sales strategy Planning & execution Running meetings
Performance reviews Goals & objectives Milestone management
Motivation (self) Motivation (others) Managing success
Managing failure Communication skills Team development
Succession planning Incentive plans Managing up, down and across
people MANAGEMENT, team & business LEADERSHIP
For those with responsibility for managing others in performance-related roles - from new managers to business leaders
Typical Subject areas
Vision Building a team Strategy
Planning & implementation Communication
Training & development Performance management
KPI's and metrics Incentive plans Managing change
Leadership skills 121's PDP's Managing success
Managing failure Succession planning
Managing through managers Personal resilience
purchasing & supply chain
Everything you need to learn about purchasing and supply chain management; from the foundations of effective purchasing to the dynamics of pro-active supplier relationship management, and the impact you can have across the wider business.
Typical Subject areas
Supplier Selection Strategy Supplier relationships Sourcing
Contracts & agreements Process & process management
Planning & implementation Communication
On-boarding Negotiation Partnerships Cost reduction
Supplier reviews Performance management
KPI's and metrics Goals & objectives Managing change
Business integration (operations) SLA's Quality Control
recruitment & ON-BOARDING
Recruitment skills; essential for anyone involved in the hiring, on-boarding and integration of new people into your team or organisation.
Typical Subject areas
Campaign management Job descriptions Candidate sourcing Candidate selection
Interviews & the interview process On-boarding & training Rejecting candidates Job profiling Benchmarking
operations & LOGISTICS
From small, single-site regional operations to national, multi-site RDC and CDC solutions.
Typical Subject areas
Stock management/control Strategy Cost-to-serve
Processes & process management Returns
Route planning & management Productivity
Planning & implementation Communication
Resource management Distribution (own) Cost reduction
Distribution (3rd party) Staff training Service level management
KPI's and metrics Goals & objectives Managing change
Quality Control Customer fulfilment Fleet management
CUSTOMER EXPERIENCE
Learn the art of positive and practical customer engagement; the bedrock of customer retention and development
Typical Subject areas
Customer voice SLA's Customer communication Behaviours, mindset & culture Customer profiling
MVC's TLC's CRM Incentive Plans Goals & objectives Business alignment
KPI's and metrics Goals & objectives Customer fulfilment Returns Priority & time management
Processes & process management GAPs & GAP management Soft-selling Customer development
Inter-departmental communication & management Resource management Supplier management & communication
